Terms

Return & Refund Policy :

We maintain 99.9% approval rates. However,
If you are not satisfied with the printed photos we have produced, you have the right to ask for a full refund if:
You return the 6 photos sent to you undamaged, however, the buyer is responsible for return postage fee and return must be received within 14 days from the date of purchase. This order must not include a digital download.

 

We do not provide a refund for the premium digital download service e.g order involving a digital download or photo code. We only provide a full refund if we are unable to produce photo/photos or digital download that meets requirements due to the wrong photo being uploaded by the buyer.

If your order is not received as at when due, please contact us to investigate it with our delivery agents. While investigation is going on, we would put another one in the post to you but no refund will be given.

Please if you are concerned about the swift and safe delivery of your order, please use any of our trackable, recorded or next day courier delivery services at checkout.

Permission Granted:

By supplying your photo or photos to us, you permit us to make adjustments to your photo(s) if necessary to fit for the purpose. By this we mean making adjustments such as:

  • Fixing the photo background colour if necessary.
  • Fixing tilted head if required
  • Scaling & cropping the photo to the right specifications.
  • Producing the correct file size if needed for online submission

Cancellation:

You can not cancel order involving next day delivery once an order is placed.  Please note, customer has up to 3 hours from the time of purchase to cancel standard order i.e (Free UK Delivery Orders), these orders exclude orders involving digital download and UK photo code. Next day delivery order must be received before 13:00 hour working days and delivery will only take place on Uk working day.

We reserve the right to cancel any order and provide a full refund if the buyer has not supplied/uploaded an appropriate photo.

If you are not clear with any our return and refund policy and require more information, please contact us. Click here, complete and submit the form.

 

 

Service Delivery


FREE UK Delivery (6-10 Working Days)*

*Free UK Standard Service Delivery takes (6-10 Working Days), Excluding International Countries, No signature required


UK Express Service Delivery takes (3-6 Working Days)**

** Applicable to UK Mainland Cities only and order must be received before 1:00pm Monday-Friday. No signature required


UK Express Service & Tracked Delivery (3-6 Working Days)***

*** Applicable to UK Mainland Cities only and order must be received before 1:00pm Monday-Friday. Signature Required


UK Ultrafast & Tracked Delivery (1-3 Working Days)****

**** Applicable to UK Mainland Cities only and order must be received before 1:00pm Monday-Friday. Signature Required


INTERNATIONAL COURIER SERVICE

International Courier Service  (5-10 Working Days)*****

***** International Standard Courier Service (5-10 working Days)

***** International Tracked Courier Service (5-10 working Days), Tracking Provided